Freshdesk Guides

Creating a ticket for the FCP Support Team
This information is to guide Member Associations to create a NEW ticket for the attention of the FCP Support Team. Follow these steps to notify FCP Sup...
Tue, 21 Jul, 2020 at 6:59 AM
Escalating a ticket to the FCP Support Team
This information is to guide Member Associations (using Freshdesk as an Agent), to escalate an EXISTING ticket for the attention of the FCP Support Team...
Tue, 21 Jul, 2020 at 7:00 AM
Change Request procedure
This information is to guide Member Associations to submit a Change Request. A Change Request is for Member Associations that are using the Live environme...
Tue, 21 Jul, 2020 at 7:06 AM
Priority selection guide
This information is to assistant Member Associations (using Freshdesk as an Agent) set the appropriate Priority when assigning issues to the FCP Support Te...
Tue, 21 Jul, 2020 at 7:10 AM
Solution Formatting
This information is to guide Member Associations how to format solutions (user guides) within Freshdesk. This is important to deliver a uniform and consist...
Tue, 14 Jul, 2020 at 6:37 AM