Freshdesk Guides
This information is to guide Member Associations to create a NEW ticket for the attention of the FCP Support Team. Follow these steps to notify FCP Sup...
Tue, 21 Jul, 2020 at 6:59 AM
This information is to guide Member Associations (using Freshdesk as an Agent), to escalate an EXISTING ticket for the attention of the FCP Support Team...
Tue, 21 Jul, 2020 at 7:00 AM
This information is to guide Member Associations to submit a Change Request. A Change Request is for Member Associations that are using the Live environme...
Tue, 21 Jul, 2020 at 7:06 AM
This information is to assistant Member Associations (using Freshdesk as an Agent) set the appropriate Priority when assigning issues to the FCP Support Te...
Tue, 21 Jul, 2020 at 7:10 AM
This information is to guide Member Associations how to format solutions (user guides) within Freshdesk. This is important to deliver a uniform and consist...
Tue, 14 Jul, 2020 at 6:37 AM